Question 1

How long does it take to access care after enrolling in an HMO plan?

Accepted Answer

It depends on your plan. Most have a 24-hour wait period, but Zencare and Primecare plans let you start immediately after activation.

Question 2

How long does it take to access care after enrolling in an HMO plan?

Accepted Answer

It depends on your plan. Most have a 24-hour wait period, but Zencare and Primecare plans let you start immediately after activation.

Question 3

How long does it take to get an Electronic ID after registration?

Accepted Answer

Your Electronic ID is generated instantly once registration is complete.

Question 4

What documents or information are required to enroll in an HMO plan?

Accepted Answer

You need your name, email, phone number, date of birth, and a face card image.

Question 5

Can I enroll my family members under the same plan?

Accepted Answer

Yes, you can enroll family, friends, or others in the same or different plans from your dashboard.

Question 6

Can I pay my premium in installments (e.g., monthly)?

Accepted Answer

Yes, except for the maternity plan, you can pay monthly, quarterly, bi-annually, or annually.

Question 7

How many months ahead can one pay for?

Accepted Answer

You can pay up to one year at a time per person.

Frequently Asked Questions

Enrollment questions